Technological advancements, including artificial intelligence (AI), present many opportunities for better products, services, and more efficient work processes. Many organizations are developing new applications around existing AI tools such as ChatGPT and Microsoft Copilot. This provides workers with opportunities for more challenging work and personal development. Many routine tasks can be automated by AI. However, there are also risks, such as an increase in difficulty and mental strain. This conclusion comes from a study by RIVM and TNO regarding the impact of technology on working conditions.
Expected Impact and Uncertainty
The Technology Radar Healthy & Safe Working assesses the consequences of technological developments for health and safety. New technologies influence the nature of work and working conditions. AI is changing much in various sectors and workplaces. TNO and RIVM see opportunities and risks, but there is a lot of uncertainty.
Safer Work and Less Strain
Future technologies can improve physical strain and safety. Robots can take over dangerous work, and sensors can warn of harmful substances. New machines are also becoming safer through safe-by-design principles, and virtual environments provide support for instructions and training. AI tools help process data and provide better information to workers.
Mental Strain and Stress
The rapid development of technologies can increase mental strain. Tasks change quickly, and not everyone can keep up, which can cause stress. Many routine tasks are automated, making work more complex and requiring more attention. AI can increase autonomy but can also decrease it by making decisions for workers.
Healthy and Safe Working in Technology Implementation
The way technology is implemented affects the opportunities and risks for healthy working. Technologies can increase productivity, but the consequences for workers often become clear only after implementation. RIVM and TNO recommend early identification of opportunities and risks and considering them during implementation. Workers, employers, governments, and research organizations should collaborate in this process.
Background
The Technology Radar is funded by the Ministry of Social Affairs and Employment and executed by TNO and RIVM. Important technologies are grouped into five clusters: Digitalization, AI, Robotics, New Materials, and Extended Reality. Based on expert assessments, the impacts on mental and physical strain and safety are estimated.