Since January, we have been using a new payment system (AFIS). Due to this transition and the year-end closing, there has been a significant delay in the payment of invoices. Institutions, entrepreneurs, suppliers, and freelancers now have to wait longer for their payments than usual. We find this particularly unpleasant and are working hard to solve the problem.
The delay has several causes:
- Technical issues during the transition to the new payment system.
- More manual work required for old invoices than expected.
- Increased workload due to the year-end closing, causing the backlog to grow.
This is, of course, a very undesirable situation for entrepreneurs, suppliers, and institutions.
What are we doing about it?
We are taking various measures:
- Last week, we processed more invoices than new ones came in. As a result, the total number of invoices has decreased.
- Small invoices up to 250 euros submitted before February 3, 2025 have been expedited for payment.
- Additional staff are assisting to speed up processing.
We expect to resolve payment backlogs by May at the latest
We have reached out to as many suppliers as possible regarding the payment backlog. If things go wrong, it may take until mid-May for all payments to be processed on time again. Under normal circumstances, we expect the payment backlogs to be resolved in the first half of April.
Urgent payments are possible in urgent situations
Can you not wait for your payment? Then you can request an urgent payment if:
- You face significant financial difficulties without the payment.
- The continuity of the municipality is at risk.
- You incur additional costs or penalties due to the delay.
Want to know more?
If you have questions or want to request an urgent payment, please contact your contact person at the municipality. If you dont know who that is, call the Finance department at 020 255 2912. More information about paying your invoice can be found on the page Get Your Invoice Paid by the Municipality.