From now on, 020 - 55 25 000 is the central number for the Reporting Point for Care and Housing Nuisance. The GGD, the police, districts, and the Action Center for Safety and Care are working even more closely together to handle complex reports of care and housing nuisance.
An evaluation shows that Amsterdammers do not know where to go for reports of care and housing nuisance. Currently, there are various entry points and phone numbers. These phone numbers are now being replaced by one central number: 020 - 55 25 000 (available 24/7).
Care and Housing Nuisance
Amsterdammers can call the Reporting Point for Care and Housing Nuisance when there are persons displaying incomprehensible and/or unsafe behavior. Consider situations where:
- Someone suddenly exhibits confused, aggressive, or nuisance-causing behavior.
- There is a lot of noise, odor, or pollution from neighbors.
- People feel threatened in your neighborhood.
- Someone is not receiving help, while this person has serious problems.
- Someone is neglecting themselves or their home severely.
Right Place
When you call this number, the person on the line ensures that the report is quickly assessed. Depending on the type of report, the team will coordinate directly with the relevant district, the police, the Action Center for Safety and Care, and the GGD. If necessary, the team will also discuss your report with the housing corporation or ask the GGZ to accompany them on a (home) visit if there is incomprehensible behavior involved. The existing phone numbers will not be taken offline yet but will be automatically redirected. Also, online reports will be handled centrally.
What 020 - 55 25 000 is not for
- 112 remains the number for emergencies and acute situations.
- 14 020 remains the number for complaints about nuisance from, for example, young people hanging around or other noise from people on the street.
Evaluation
In recent years, there has been an increase in nuisance cases involving people with incomprehensible and unsafe behavior. The number of incidents with fatal outcomes has also increased. Evaluations of incidents show that cooperation between parties in the safety, care, and housing domains can be improved. Those recommendations are now being followed up.