Dijk en Waard launches quick feedback surveys to improve municipal services
Residents of Dijk en Waard can now share their experiences with municipal services through short, anonymous questionnaires. Your feedback will help shape better services for passport applications, Fixi reports, and online requests, starting this March and April.
| Key Detail | Information |
|---|---|
| Municipality | Dijk en Waard |
| Start Date (Fixi reports) | 23 March 2026 |
| Start Date (Service desk) | 1 April 2026 |
| Research Agency | KCM |
| Questionnaire Type | Anonymous, voluntary, and short (few minutes to complete) |
| Channels Covered | Fixi reports, service desk visits, and later: website applications/services |
| Email Source | Secure address from KCM |
The Municipality of Dijk en Waard is responsible for delivering essential public services to its residents, such as processing reports via Fixi, issuing passports, and handling online applications. By gathering resident feedback, the municipality aims to refine its processes and ensure services meet community needs.
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Read the full translated article below
Satisfaction survey: short questionnaire after your report or visit
Municipality of Dijk en Waard would like to know what residents think of the services provided. To this end, short questionnaires will be sent out after a Fixi report or a visit to the service desk. Starting 23 March, residents who have submitted a report via Fixi will receive a questionnaire. Residents who visit the citizen service desks (for example, to apply for a passport) will receive an invitation for a short questionnaire from 1 April. Later this year, a questionnaire will also be introduced for applications for products and services via the website.
Questionnaire via research agency KCM
After a Fixi report or a visit to the service desk, you will receive an email. This email states that you recently used our services. You will then be asked whether you would like to help improve these services by completing a short questionnaire. The questionnaires are sent by research agency KCM. The email is sent from this address, which is secure and part of the research.
Your feedback helps improve our services
Completing the questionnaire is voluntary and takes just a few minutes. Your answers are anonymous, unless you explicitly choose to share your details. In the questionnaire for the service desks, this is asked separately. The results will only be used to improve our services. Your feedback helps us continuously align our processes with your needs. If you have any questions about this, please contact us.