National Ombudsman Reinier van Zutphen listens to South Holland residents' concerns in pop-up tour
Struggling with a government agency? The National Ombudsman is touring South Holland this week to hear your experiences and improve trust in public services. Share your story at a pop-up kitchen or during work visits across the province.
| Key Data | Details |
|---|---|
| Who | National Ombudsman Reinier van Zutphen |
| What | Pop-up kitchen tour and work visits to discuss government experiences |
| Where | South Holland (Leiden, Dordrecht, Duin- en Bollenstreek, Goeree-Overflakkee, Katwijk) |
| When | 15–17 April 2020 |
| Pop-up kitchen locations |
- Leiden: Vismarkt (15 April, 12:00–14:00)
- Dordrecht: Sarisgang opposite vanHaren (17 April, 12:00–14:00) | | Contact | 0800 33 55 555 (weekdays 9:00–17:00) or online form |
The National Ombudsman acts as an independent watchdog, addressing citizens' complaints about government organizations and advocating for fair treatment. This visit aims to bridge the gap between residents and public services by gathering firsthand experiences.
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Read the full translated article below
National Ombudsman visits South Holland
Do you have a problem with a government organization, such as the municipality, the UWV (Employee Insurance Agency) or the Tax and Customs Administration? During his visit to South Holland, National Ombudsman Reinier van Zutphen would like to discuss this with you.
From Wednesday 15 to Friday 17 April, he will speak with residents about their experiences with the government.
“People need the government, but trust is low. I would like to hear how residents are involved in decisions that affect them. Being able to contribute ideas and participate is important for that trust.”
When and where can you visit?
Reinier van Zutphen and his team will be traveling through the province in a pop-up kitchen. You can simply join them at the kitchen table — no registration is required.
Market in Leiden
Wednesday 15 April, 12.00–14.00 hrsOn the Vismarkt in front of the town hall square
Market in Dordrecht
Friday 17 April, 12.00–14.00 hrsOn the Sarisgang opposite vanHaren
Work visits
During the three-day visit, the Ombudsman will also speak with local governments and employees of organizations that have frequent contact with residents. For example, he will visit:
- the Duin- en Bollenstreek (Dunes and Bulb Region) to discuss pesticides, health and policy with municipalities, farmers and local residents.
- a Ukraine reception centre in Dordrecht to hear how things are going and what the municipality needs from the national government.
- Goeree-Overflakkee to hear how municipalities and 16 care providers are working together to improve care.
- Katwijk to hear the stories of veterans at a Veterans Meeting Centre for Katwijk, Rijnsburg and Valkenburg.
Contact with the National Ombudsman
Couldn’t make it during our visit? Or do you have a question now? You can call us free of charge on 0800 33 55 555 (on weekdays between 9.00 and 17.00 hrs). You can also submit your question via the online contact form or file a complaint using the complaint form.