Report broken street lights quickly via Fixi: here's how and why it matters
Broken street lights can create unsafe situations, especially at night. Report faults via Fixi to ensure swift repairs. The municipality prioritizes hazardous cases, while minor issues may take up to six days to resolve. Your reports help keep neighborhoods safe.
| Item | Details |
|---|---|
| Reporting method | Fixi app, www.fixi.nl, or phone (14 078) |
| Response time (1 lamp) | Within 6 working days |
| Response time (5+ lamps) | Network operator Stedin resolves within 2 working days |
| Hazardous situations | Addressed as quickly as possible |
| Required info for report | Street name and lamp post number |
| Network operator | Stedin |
The municipality is responsible for maintaining public lighting and ensuring road safety for residents. When faults occur, it coordinates with network operators like Stedin to restore functionality, prioritizing urgent or hazardous situations to minimize risks for civilians.
Read the full translated article below
Issues with public lighting?
Is the street lighting not working? Report it via Fixi. We will then check whether the municipality can resolve the issue. If not, we will contact the network operator. Dangerous situations, such as a lamp post lying on the road, will be addressed as quickly as possible.
Is only one lamp not working? The likely cause is a problem with the lamp itself. The municipality will attempt to resolve this within six working days. Are five or more lamps not working? In that case, there is probably an issue with the power cable managed by network operator Stedin. We will report the fault, and Stedin will start resolving it within two working days. If the cause is unclear, it may take longer before the street lighting is restored. We will keep you informed in the meantime.
Safety
When resolving a fault, we prioritize safety. Sometimes, a hazardous situation arises. For example, if the door of the lamp post is missing and the electrical wiring is exposed. Or if the lantern is dangling loosely from the lamp post. Or if a lamp post has been hit and is lying across the road or is dangerously tilted. In such cases, we ensure the hazard is resolved as quickly as possible.
Faults resolved but still no light?
During the day, we can only test whether a lamp is functioning. Sometimes, it turns out in the evening that the lighting still isn’t working. In that case, there may be a recurring fault or a cable issue. Would you like to report it again? It’s also possible that a fault only occurs under certain conditions. For example, if there is a weak spot in a cable where moisture can get in. The lighting may work in dry weather but fail when it rains. Such faults are difficult to detect and may therefore take more than two weeks to resolve.
We rely on your reports to resolve faults. Thank you for your vigilance!
When reporting a fault, please include the street name and the number of the lamp post. You can report this to us in several ways:
- via the Fixi app
- via the website www.fixi.nl
- by phone at 14 078 (during office hours)