Hattem residents invited to share experiences with social support services
Residents of Hattem who received social support, youth care, or work and income assistance in 2025 can now share their experiences via a survey. Your feedback will help improve local services and care quality for everyone in the community.
| Key Fact | Details |
|---|---|
| Target Group | Residents who used Wmo, Youth Care, or Work and Income services in 2025 |
| Survey Period | Until May 8, 2026 |
| Research Agency | ZorgfocuZ |
| Anonymity | Fully anonymous; tokens used only for reminders |
| Contact for Questions | ZorgfocuZ helpdesk: 050 - 205 30 14 or via email |
The municipality of Hattem is responsible for implementing social support policies, including the Social Support Act (Wmo), youth care, and work and income services. By gathering resident feedback, the municipality aims to evaluate and enhance the quality and effectiveness of these services.
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Client Experience Survey in the Social Domain in Hattem
Soon, all residents of Hattem who received support in 2025 through the Social Support Act (Wmo), work and income, or youth care will receive a letter. We kindly ask them to participate in a survey about the quality of this assistance. The questionnaire can be completed until Friday, May 8.
Who can participate?
The survey is intended for individuals who used Youth Care, the Social Support Act (Wmo), or Work and Income services provided by the municipality in 2025. If you made use of these services in 2025, you will have received an invitation letter to participate in the survey.
Anonymous and voluntary
Research agency ZorgfocuZ is conducting the survey on behalf of the municipality. Participants will complete the questionnaire using an anonymous token (a random combination of numbers and letters). Individual responses will only be accessible to the research agency and not to the municipality. The municipality, care providers, and others will not know which answers you provide. The municipality will use these anonymous tokens solely to send targeted reminder letters. Participation is, of course, entirely voluntary.
Why is your opinion important?
Your experiences and feedback are essential for improving the quality of care and support in Hattem. By participating in this survey, you help us better understand what is working well and where improvements can still be made.
Results
The survey runs until May 8, 2026. Afterward, the collected data will be analyzed and processed, after which we will provide feedback on the results.
Questions?
Do you have questions about the survey or the letter you received? Please contact the helpdesk of research agency ZorgfocuZ at 050 - 205 30 14 or send an email to:
Thank you for your participation!