Due to technical maintenance, you will not be able to make appointments at the City Counters on several days in January and February.

We are preparing to implement a new system for our services. To securely and carefully transfer all data, the appointment system will temporarily be unavailable.

When you cannot make an appointment

  • Thursday, January 15 from 9:00 AM until Saturday, January 17 at 6:00 PM
  • Thursday, February 5 from 9:00 AM until Saturday, February 7 at 6:00 PM

During these periods, you cannot make new appointments, either online or through staff.

When you can make appointments again

  • Online: from Saturday at 6:00 PM
  • Through staff: from the first Monday after the maintenance

What requires an appointment?

An appointment is needed for, among others:

  • Permits, such as a parking permit
  • The Social Desk
  • Registration in the RNI (Non-Residents Registration)
  • Civil Affairs, for example submitting source documents, recognition, or planning a marriage

No appointment needed

For some matters, no appointment is necessary. For travel documents (passport and identity card) and for registrations and re-registrations, you can visit the walk-in desk during fixed hours.

More information

Visit amsterdam.nl/contact for other options or call 14 020 (Mon-Fri 8:00 AM - 6:00 PM).