The written reporting of defects is being introduced because verbal complaints from tenants in a dispute are not easily verifiable and provable. If tenants have reported defects in writing, the Rent Commission can better determine what has been reported and when.

The period in which tenants and landlords can appeal a chairpersons ruling is also being extended. They can use this extra time, for example, to seek specialist advice. Additionally, tenants in the social rental segment will soon be able to present a rent increase specified in the rental contract to the Rent Commission. In these cases, the Rent Commission will also be able to provide clarity when tenants and landlords have a dispute about this.

Some procedures are being simplified. For example, the Rent Commission no longer has to refund the fees (costs) if tenants withdraw their case after receiving the Rent Commissions research report.

The complaint procedure regarding the behavior of landlords is being completely abolished. This procedure was unclear and yielded little. Complaints about unwanted rental behavior, such as intimidation, can now be reported to the municipal reporting points for good landlordship since July 1, 2023. Furthermore, the Rent Commission will have more room to develop its own form for specifying service costs.

To better handle peak pressure, there will be chairpersons who can be flexibly deployed. Tenants and landlords will also have more opportunities to challenge a member of the commission if they do not find this member independent.

All these adjustments are intended to ensure greater trust in the Rent Commission and a better execution of its tasks. The Rent Commission can therefore serve tenants and landlords even better.