An unknown person posing as a bank employee. An email that leads you to a fake payment environment. Or someone who comes to pick up your bank card at the door. These types of digital crimes have become a daily occurrence. Every year, many Dutch people fall victim. The damage is often not only financial but also emotionally significant. Online crime causes feelings of shame, distrust, and fear. Just like in the case of a burglary, it is important to act quickly and provide victims with the same care and attention as victims of traditional crimes.
‘As police, we continuously invest in our ability to respond adequately to developments in society,’ says Chief Constable Janny Knol. ‘Digital transformation is one of our priorities. This also means that we pay more attention to victims of digital crime. The impact is enormous and requires an approach that does justice to that. And this is urgently needed because digital crime is on the rise and criminals are becoming increasingly cunning.’
Starting May 19, the police will therefore be quickly present throughout the Netherlands for reports of digital crime. Not only in cases of ongoing crimes but also when a digital crime has just been committed. Think of bank helpdesk fraud, phishing, or identity theft. This way, officers can immediately assist victims, secure computers and phones, and in some cases even limit damage.
Method Already in Use, Now Nationwide
The method started as a pilot in 2023 in the police unit East Netherlands and has since become common practice in other units. ‘We found it remarkable that the police did not respond to reports of digital crime, while the impact on victims is often greater than in traditional crime,’ says Sander Hoed, one of the initiators of the project ‘On-Site for Digital Crime’.
The results were convincing: victims felt heard, taken seriously, and received direct assistance more often. Sometimes damage could even be limited because officers quickly contacted banks or online stores. Over time, more units joined. Due to the positive experiences, the method is now being rolled out nationwide. This means that starting May 19, all police units across the country will respond in the same way to reports of digital crime.
More Support for Victims
The approach is not only about apprehending the perpetrators but also about providing assistance to victims. ‘The impact of digital crimes is often greater than one might think,’ says Hoed. ‘Victims not only lose their money but also their sense of safety. Sometimes they are afraid to use their laptop or phone again. It makes a world of difference when an officer stands at the door providing support and attention.’
Faster and More Effective Response
The digital reporting system is also evolving. Until now, victims of online crime were often referred to an online reporting form. Starting May 19, it will also be possible to report via 0900-8844 and have an officer come to your home. The dispatch centers will then send a unit to the scene, depending on the situation. Just like with other forms of crime. With this nationwide approach, the police are adapting to changes in society. Hoed: ‘Digital crime has now overtaken traditional crime. We are responding to this by acting faster and more effectively.’