Ordering packages using someone elses details. Then intercepting those packages and reselling them. The fraudster takes the profit, while the victim receives the bill for a package they never ordered and never received. This is known as order fraud, and unfortunately, thousands of people become victims in this way. 

It is suspected that the woman placed orders through many different webshops in the name and address of random others. She chose the option to pay after delivery. Just before delivery, she would change the delivery address to a pickup point. There she would collect the package while the bill arrived at the unsuspecting other person. This was likely the method used by the 38-year-old woman. It is suspected that she did this for years across a whole range of webshops.

The woman used various delivery companies. It was an observant employee from the Fraud Prevention department of PostNL who found the womans practices suspicious and alerted the police. They started an investigation. It turned out that she had already ordered goods worth 16,000 euros from one webshop in one year. The total amount of the fraud the woman is suspected of is not yet known. The investigation is still ongoing.

Become a victim of order fraud?
- Let the webshop know as soon as possible that your address has been misused.
- Do not ignore unknown invoices. Contact the sender immediately.
- Return the unordered goods immediately.
- Always file a report with the police.